FAQ

Placing an order on Alaghbandjewelry.com is simple, secure, and convenient. Once you’ve selected the jewelry you wish to purchase, click the “Add to Bag” button to place it in your virtual shopping bag. Then, follow the checkout instructions and complete your payment using your credit card. If you need assistance at any step, our Customer Service team is available to help. Please feel free to contact us at +971 56 116 7008.

Orders can only be modified or canceled within 24 hours of placing them. After this time, the order will be processed and cannot be altered. Please contact our Customer Service team at +971 56 116 7008 as soon as possible for assistance.

We accept payments through major bank cards, PayPal, Bitcoin, and Alaghband Gift Cards. Alternatively, you can place your order over the phone by contacting our Customer Service team at +971 56 116 7008.

Sales tax may apply to your purchase depending on the regulations of the destination country. For more details, please contact our Customer Service team at +971 56 116 7008.

Absolutely! Our jewelry experts are available to assist you. Contact our Customer Service at +971 56 116 7008, and we’ll answer all your questions to help you make an informed decision.

Yes, you can purchase jewelry as a gift. We offer gift packaging services, and you can choose to have the item delivered to your recipient. Please contact our Customer Service team for assistance with gift orders.

Yes, Alaghband offers gift cards that can be purchased on our website. These cards can be used toward any purchase at Alaghband. For more information, please contact our Customer Service team.

Yes, making payments on Alaghbandjewelry.com is completely secure. We use industry-standard encryption technology to protect and securely transfer customer data exchanged with our server.

Absolutely. Alaghband partners with trusted multinational delivery companies that provide tracking and insurance for all parcels. In the rare event of product damage or loss during shipment, we take full responsibility and offer refunds in accordance with our policy. For returns, our Customer Service team will assist you in arranging a secure return using the same delivery companies. Alaghband will reimburse the return shipping fees paid by the customer. For exchanges or further assistance, please contact our Customer Service team.

We offer complimentary worldwide shipping using express and tracked delivery methods, ensuring that your order arrives safely and securely.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order through the courier’s website.

Yes, a wide selection of jewelry available on our website can also be found at our flagship store at the Fashion Avenue in The Dubai Mall. In-store pickups are possible. Please contact our Customer Service at +971 56 116 7008 in advance to confirm availability and make arrangements.

If an item is out of stock, it typically takes 1-2 months for the order to become available. For more accurate details and updates, please contact our Customer Service team.

Authentic Alaghband jewelry is exclusively available through our flagship store and the official website: www.alaghbandjewelry.com.

Not all jewelry pieces available in our flagship store are listed on our website. If you're looking for a specific item that is not available online, feel free to contact us, and we will do our best to assist you in finding it in-store.

To check if a jewelry piece available online is also available in our flagship store, please contact our Customer Service at +971 56 116 7008, and we will be happy to assist you.

At Alaghband, customers have the right to request an exchange within 30 days from the delivery date. Exchanges are accepted under the following conditions:

  - The jewelry must be in unused condition, accompanied by its original packaging and sales receipt.

  - The exchange must be initiated by the individual whose name appears on the sales receipt.

  - Exchanges can be made in person at Alaghband’s flagship store in Dubai Mall. Please note that cash refunds are not available; exchanges only apply.

  - For exchanges requested after 30 days, a 9% fee will be deducted from the original payment amount.

  - Exclusions: Custom-made or personalized jewelry, including items with engravings, cannot be exchanged.

  For further assistance, please contact our Customer Service team.

Refunds for returns or exchanges will be processed within 7 business days from the date the returned item is received and inspected.

If your jewelry is damaged during shipment, please contact our Customer Service team immediately. We will guide you through the return process and ensure a refund or exchange based on our policies.

Alaghband jewelry comes with a warranty that covers manufacturing defects. The warranty does not cover damages resulting from misuse, accidents, or general wear and tear. For more details, please refer to our warranty policy or contact Customer Service.

Yes, we offer private appointments at our flagship store. Please contact our Customer Service team at +971 56 116 7008 to schedule an appointment at your convenience.

Alaghband only offers repairs for jewelry purchased through our official website or flagship store. For repairs on jewelry purchased elsewhere, please contact the original retailer.

If you’ve forgotten your password, click on the "Forgot Password" link on the login page, and we will send you instructions to reset it via email.

Alaghband offers personalization services on select jewelry pieces. For more information, please reach out to our Customer Service at +971 56 116 7008.