How do I place an order on

Don’t worry, we have got you covered! It is both safe and easy. Once you have decided upon your purchase, click on the “Add to Bag” button next to the jewelry to place it in your virtual Shopping Bag. Now you will need to follow the checkout directions and complete your payment process by providing your credit card information. Feel free to contact our Customer Service at +16474518062 for further help.

What payment methods are available on

At Alaghband we are at your service if you come to need further help. You are free to carry out your payment through all major credit cards and also your Alaghband Gift Card.  You may also carry out your order over the phone by calling our Customer Service +16474518062.

How can I know whether a jewelry sold online is also available in-store?

You are welcome to contact our boutique so that our jewelry experts can come to inform you, +66817355638.

How safe is it to make an online purchase?

Alaghband’s website uses industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Will I be charged sales tax on purchases I make on

Depending on the regulations of the country the parcel is to be sent to, tax matters may vary. Contact our Customer Service +16474518062 to learn more.

Does Alaghband offer personalization services on purchases?

Alaghband offers personalization services on selected jewelry. Contact our Customer Service +16474518062 to learn more.

Is every piece of jewelry available in the boutique also available on

Every piece of jewelry available in our boutique is not available in our online shop. If you are looking for a specific piece that is not on the website, feel free to contact us and we will do our best to present to you the jewelry in the boutique.

Can I receive consultation service before my online purchase?

Most definitely! Contact our Customer Service +16474518062 and one of our jewelry experts will answer all your questions.

Is in-store pick up available for online purchases?

A large range of jewelry sold on our website is also available in our boutiques in our boutique at the Fashion Avenue of the Dubai Mall and in our Tehran, Modern Elahiyeh Shopping Center & Kooh-e-Noor Shopping Center, therefore in-store pickups are possible. However, contact our Customer Service +16474518062 to make sure.

Can authentic Alaghband jewelry be purchased from other retailers?

Authentic Alaghband jewelry is only sold on our official website

What Is Alaghband’s Return Policy?

Customers at Alaghband hold the right to return their purchase within 14 days of their order. From the date the product is received by the customer until the date it is delivered back to us, the product must be in an undamaged condition.

In the case where Alaghband has sent the wrong piece of jewelry from the last order confirmation details, or in the event that the product is damaged or lost during delivery to the customer, the company will take full responsibility and refund the customer according to our refund policy.

What Is Alaghband’s Refund Policy?
Alaghband’s refund period depends on the payment method used by the customer. The refund period includes the time it takes for the customer to return the product. All timings in the schedule below only include business days, excluding Saturdays, Sundays, and public holidays.


Return procedure

Refund procedure

(Return or order cancellation)


Product delivery period back to the company

The returned product inspection period

Payment method

Refund method


7-14 days

2 – 5 days

3-7 days after receiving customer bank account details

You can send your bank account details here.

Payment made at the bank

Refund transferred to the customer’s bank account

Credit card

Credit card refund

2-3 days for operations by the company thereafter

the bank, the card provider will take 30-45 days

Debit card

Debit card refund

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