[vc_row css=”.vc_custom_1570784945634{margin-top: -50px !important;}”][vc_column css=”.vc_custom_1570784917977{background-color: #ffffff !important;}” offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”50px”][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1570784970754{padding-top: 50px !important;padding-bottom: 20px !important;background-color: #ffffff !important;}”][vc_column][vc_toggle title=”How do I place an order on Alaghbandjewelry.com?” open=”true”]Don’t worry, we have got you covered. It is both safe and easy. Once you have decided upon your purchase, click on the “Add to Bag” button next to the jewelry to place it in your virtual Shopping Bag. Now you will need to follow the checkout directions and complete your payment process by providing your credit card information. Feel free to contact our Customer Service at +16474518062 for further help.[/vc_toggle][vc_toggle title=”What payment methods are available on Alaghbandjewelry.com?”]You are free to carry out your payment through major bank cards, Paypal, Bitcoin and Alaghband Gift Card.  You may also carry out your order over the phone by calling our Customer Service at +16474518062.

[/vc_toggle][vc_toggle title=”Is it safe to carry out payment on Alaghbandjewelry.com?”]

Alaghband’s website uses industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

[/vc_toggle][vc_toggle title=”Is it safe to make an online purchase on Alaghbandjewelry.com?”]

Alaghband works with multinational delivery companies which offer tracking and insurance services on parcels. In the event of product damage or loss during shipment, responsibility will be taken and a refund will be made according to our policy.

 Upon return, our Customer Service will assist in using the same delivery companies for an ensured return. Alaghband will refund the return fee paid by the customer.  

 Contact our Customer Service for assistance upon exchange. 

[/vc_toggle][vc_toggle title=”Can I receive consultation service before my online purchase?”]

Most definitely! Contact our Customer Service at +16474518062 and one of our jewelry experts will answer all your questions.

[/vc_toggle][vc_toggle title=”Is in-store pick up available for online purchase?”]

A large range of jewelry sold on our website is also available in our flagship store at the Fashion Avenue of The Dubai Mall, therefore in-store pickups are possible. Contact our Customer Service at +16474518062 in advance.

[/vc_toggle][vc_toggle title=”What is Alaghband’s Shipping Policy?”]

We offer complimentary worldwide delivery using express and tracked delivery methods, assuring a safe and secure delivery.

[/vc_toggle][vc_toggle title=”What is Alaghband’s Return Policy?”]

Customers at Alaghband hold the right to carry out returns within 30 days of the delivery date for a full refund. Return will be accepted if the jewelry is in an unused condition accompanied by its original packaging and sales receipt. Refund will only be accepted when carried out by the same individual the sales receipt is under the name of, being transferred to the bank account the purchase was originally made from. 

Return can also be made in person at Alaghband’s flagship store at The Dubai Mall. However, cash refunds cannot be made at the retail store.

In case of a return after 30 days or more, 24% will be deducted from the original payment. 

Custom-made and personalized jewelry with for example engraving cannot be returned.

Contact our Customer Service for assistance upon return. 

[/vc_toggle][vc_toggle title=”What is Alaghband’s Exchange Policy?”]

Customers at Alaghband hold the right to carry out exchanges within 30 days from the date of delivery. An exchange will only be accepted if the jewelry is sent in an unused condition accompanied by its original packaging and original sales receipt. An exchange will only be accepted when carried out by the same individual the sales receipt is under the name of. 

Exchange can be made in person at Alaghband’s flagship store at The Dubai Mall. However, cash refunds cannot be made at the retail store.

In case of an exchange after 30 days or more, 9% will be deducted from the original payment.

Custom-made and personalized jewelry with for example engraving cannot be exchanged.

Contact our Customer Service for assistance upon exchange. 

[/vc_toggle][vc_toggle title=”What is Alaghband’s Refund Policy?”]
Upon the event of return or exchange, the refund will be made within 7 business days.

[/vc_toggle][vc_toggle title=”Will I be charged sales tax on purchases I make on Alaghbandjewelry.com?”]

Depending on the regulations of the country the parcel is to be sent to, tax matters may vary. Contact our Customer Service at +16474518062 to learn more.

[/vc_toggle][vc_toggle title=”Does Alaghband offer personalization services on purchases?”]

Alaghband offers personalization services on selected jewelry. Contact our Customer Service at +16474518062 to learn more.

[/vc_toggle][vc_toggle title=”Is every piece of jewelry available in the flagship store also available on Alaghbandjewelry.com?”]

Every piece of jewelry available in our store is not available in our online shop. If you are looking for a specific piece that is not on the website, feel free to contact us and we will do our best to present to you the jewelry in the store.

[/vc_toggle][vc_toggle title=”How can I know whether a jewelry sold online is also available in the flagship store?”]

You are welcome to contact our Customer Service at +66817355638.

[/vc_toggle][vc_toggle title=”How long will it take for a jewelry piece to become available in stock?”]

In the case of stock unavailability, it will take an estimated 1-2 months for the customer to receive the order.

Contact our Customer Service for precise information. 

[/vc_toggle][vc_toggle title=”Can authentic Alaghband jewelry be purchased from other retailers?”]Authentic Alaghband jewelry is only sold in our store and on the official website of www.alaghbandjewelry.com.

 

 

Return procedure

Refund procedure

(Return or order cancellation)

Other

Product delivery period back to the company

The returned product inspection period

Payment method

Refund method

Duration

7-14 days

2 – 5 days

3-7 days after receiving customer bank account details

You can send your bank account details here.

Payment made at the bank

Refund transferred to the customer’s bank account

Credit card

Credit card refund

2-3 days for operations by the company thereafter

the bank, the card provider will take 30-45 days

Debit card

Debit card refund

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